This is a translation for your convenience. In case of doubt, the Spanish version prevails.
These conditions apply to accommodation booked directly with Serenocamp, on our booking site, by phone, WhatsApp or email. The establishment is run by ALMADHOME, S.L. (Tax ID B27636364) and is listed in the Valencian Region Tourism Register under number CV-CAM000054-V.
1. Confirmation and payment
Your booking is confirmed once we receive payment of the full amount of the stay (100%). You can pay when you complete the booking on our booking site or by bank transfer; in that case, we send you the bank details when you request the booking. The prices and availability that apply are those shown at the time of booking.
2. Cancellation
If you cancel, the following charges apply, calculated on the total amount of the booked stay:
| When you cancel | Cancellation charge |
|---|---|
| 15 days or more before arrival | Free |
| Between 14 and 10 days before | 25% |
| Between 9 days and 48 hours before | 50% |
| Less than 48 hours before, no-show or leaving early | 100% |
As this is an accommodation service for specific dates, the 14-day right of withdrawal does not apply (article 103.l of Spanish Royal Legislative Decree 1/2007); the cancellation policy above applies instead.
If you book through Booking.com or another agency, the cancellation conditions shown in your booking summary on that platform apply.
3. Arrival and departure
- Check-in: from 4 pm.
- Check-out: before noon.
- Reception: 9 am to 12 pm and 4 pm to 9 pm. If you’re arriving later, let us know and we’ll send you directions to get in.
4. Guest register
On arrival we will ask for an identity document (ID card or passport) for the people staying, because Spanish law requires us to register them and send their details to the Ministry of the Interior (Royal Decree 933/2021).
5. Dogs
- Dogs are welcome: 5 € per night per dog, and 10 € per night in the bungalows because of the deep clean afterwards.
- Always on a lead in shared areas.
- Please bring their vaccination record.
6. Living together
During your stay the campsite’s internal rules apply; you can find them at reception. Quiet hours are from 11 pm to 8 am so that everyone can rest.
7. Complaints and applicable law
If something isn’t right, tell us at reception or at hola@serenocamp.com. Official complaint forms are available at reception. These conditions are governed by Spanish law and the tourism regulations of the Valencian Region.
Last updated: 12 November 2026.